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Intel IT: Keeping the Business Running in a Crisis

Intel IT’s Response and Recovery Management (ITRRM) program keeps the Intel core business processes running when a disaster occurs and helps with recovery after the disaster subsides. A recent example of exercising our business continuity (BC) plans was the 9.0 magnitude Great East Japan Earthquake. The earthquake occurred Friday afternoon, yet Intel employees at the damaged Tsukuba facility were able to work remotely Monday morning. As part of Intel’s Crisis Management program, the ITRRM program shares the underlying goal of first protecting employees and their families. It does this by aligning BC capabilities for response and recovery with risks and business requirements. Our program is based on industry standards, regulations, and best practices. We use this information in a cycle of continuous improvement that includes: Developing and maintaining program policies and infrastructure, Helping BC plan owners develop, maintain, and test their plans, Improving our program and plans based on multiple factors including plan audits, learnings from real disasters, and industry-wide best known methods. Our program provides BC plan owners with the support and resources they need to develop plans that align with corporate BC strategies and address each stage of an event—preparedness, response, recovery, and restoration. Having applied BC plans to real disasters, we have identified several practices that are highly effective, including use of mobile business PCs and duplicate factories and data centers. Although disasters, such as earthquakes, floods, power outages, widespread illness, and cybercrime, threaten to interrupt business, our ITRRM program helps Intel IT and the Intel groups we support be safe and productive after a disaster.

Intel IT’s Response and Recovery Management (ITRRM) program keeps the Intel core business processes running when a disaster occurs and helps with recovery after the disaster subsides. A recent example of exercising our business continuity (BC) plans was the 9.0 magnitude Great East Japan Earthquake. The earthquake occurred Friday afternoon, yet Intel employees at the damaged Tsukuba facility were able to work remotely Monday morning. As part of Intel’s Crisis Management program, the ITRRM program shares the underlying goal of first protecting employees and their families. It does this by aligning BC capabilities for response and recovery with risks and business requirements. Our program is based on industry standards, regulations, and best practices. We use this information in a cycle of continuous improvement that includes: Developing and maintaining program policies and infrastructure, Helping BC plan owners develop, maintain, and test their plans, Improving our program and plans based on multiple factors including plan audits, learnings from real disasters, and industry-wide best known methods. Our program provides BC plan owners with the support and resources they need to develop plans that align with corporate BC strategies and address each stage of an event—preparedness, response, recovery, and restoration. Having applied BC plans to real disasters, we have identified several practices that are highly effective, including use of mobile business PCs and duplicate factories and data centers. Although disasters, such as earthquakes, floods, power outages, widespread illness, and cybercrime, threaten to interrupt business, our ITRRM program helps Intel IT and the Intel groups we support be safe and productive after a disaster.

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